What is an ETA?
It is an Electronic Travel Authorization granted online through the web based visa system by Sri Lankan Immigration Department.
What types of ETA are available?
An ETA is issued only for Short Visits to Sri Lanka for Tourism and Transit purposes. It is issued for 30 days period but can also be extended up to 6 months.
How do I get my ETA visa?
Once your ETA visa application is submited and paid, your order will start to process and you will receive your ETA visa Authorisation via the provided email on the form, which you need to print and show at the Sri Lankan borders upon arrival.
How long dose it takes to receive my ETA?
Please allow 2 working days for your ETA to be processed and e-mailed back to you. Some applications may take up to 5-6 days.
Is the price all inclusive?
Yes the fees are all inclusive, including our service fee, ETA processing fee. There is no extra costs than those stated on your ETA application form.
What other suporting documents do I need to enter Sri Lanka?
All ETA holders should be able to prove evidence of sufficient funds to cover your expenses in Sri Lanka. Also a round trip ticket to show at the port of entry in Sri Lanka (only if you are travelling by air)
Do I need a ticket before I apply for an ETA?
ETA can be obtained even before booking your ticket.
How do I know if my ETA is still valid for travel to Sri Lanka?
If you have applied for an ETA, you can inquire through this site to find out its current status. You will need to have your Reference Number in order to make this inquiry.
What happens if I already possess a valid visa?
If you already possess a valid Residence Visa or Multiple Entry Visa, a new ETA application cannot be lodged until that visa expires or is cancelled.
If I already possess a valid ETA, can I apply for a new ETA again?
ETA is valid for six months and a new ETA cannot be obtained using the same passport until that ETA expires. If you lose the passport, which contains the valid ETA, you may apply for a new ETA by paying the relevant fee again.
Can I apply for a new ETA while being in Sri Lanka?
You cannot obtain a new ETA while being in Sri Lanka irrespective of whether your ETA is valid or expired.
What happens if my application is not approved?
If your ETA application is not approved we investigate and find out why we will apply for your visa at the Sri Lankan Embassy in London. (Fees will be changed as they charge more for their services)
If my application for ETA was unsuccessful can I get my processing fee back?
Unfortunately once an application has been submitted it is non-refundable and non-transferable.
Which other payment options can I use?
If you prefer not to pay online by cards or Paypal you can call us and we will send you a bank transfer invoice. You can also pay in our office by cheque/Postal orders or cash.
What can I do if I make a mistake in my application?
Once an application is submitted processed and payment is made, you cannot cancel the transaction and the payment cannot be reimbursed. Therefore, please ensure that you enter your personal details correctly. If you have made an error, it is important that you correct it before confirmation. Once you have confirmed the details, your electronic payment card (credit card/e-commerce enabled debit card) will be debited for the non-refundable service charge. If you find out later that you have made a mistake, then you will have to submit a new application and pay the relevant fee again.