Please note

HM passport office is the sole issuer of UK passports and responsible for civil registration services through the general register office. They are the official government service to British citizens at home and abroad. Prior to 2013 the general register office oversees civil registration in England and Wales the HM passport office was known as the identity and passport service.
Visa24 does not issue passports. We pre-check your documents and submit them in person at HM passport office in London, we then collect them when your new passport is issued. Our passport service allows you to renew your passport on the same day if required.

Renewal

This applies if your existing undamaged British passport, your name and British national status have not changed. If you are renewing a child's passport, please add a cross in the child box if they are under 16. Otherwise add a cross in the adult box if they are 16 and over. (Please fill out the 'changes section’ on the form if the applicant’s appearance has changed.)

First British passport

This applies if the applicant never had a British passport before, they were included as a child on the parents’ passport, or they are renewing an 'old blue' style passport. This includes those who were not British at birth but have gained the British Nationality by naturalisation or registration as a British national and are applying for their first British passport.

Replacement

This applies if you want to replace a British passport that has been lost, stolen or damaged.

Extension

If your last passport was issued for one year or less, put a cross in the extension.

How to renew your passport

01

Get a passport application form

Get a passport application form at your local Post Office, or you can ask us to post you one on first class post by clicking here.
Passport application form must be original

02

Complete the application form

Complete Sections that apply mentioned on the table below.
The counter signatory must fill in section 10 only if you cannot be recognised from the photograph in your current passport and they must certify, sign and date one of your passport photos.

03

Send it to us

Send the application and your passport to us along with any additional documents mentioned on the Table below. It is best to post it using a secure service such as Royal Mail Special Delivery or any other reputable courier company of your choice.

SECTIONS TO Complete oN THE APPLICATION FORM

Type of customer Sections of the passport application form to complete

All applicants

Sections 1, 2, 3 and 9.

Renewal - adult

Sections 1, 2, 3 and 9.
The counter signatory must complete section 10 only if you cannot be recognised from the photograph in your current passport. They must also certify, sign and date one of your passport photos.

Renewal - child

Sections 1, 2, 3, 4 and 9. Section 6 if the child is aged 12 to 15.
The counter signatory must complete section 10 and certify, sign and date one of your passport photos if the child is aged 11 or under, or if the child cannot be recognised from the photograph in their current passport.

First British passport - adult

Sections 1, 2, 3, 4, 5 and 9.
The counter signatory must complete section 10 and certify, sign and date one of your passport photos.

First British passport - child

Sections 1, 2, 3, 4, 5 and 9. Section 6 if it applies.
The counter signatory must complete section 10 and certify, sign and date one of your child’s passport photos.

Replacement – adult or child

Sections 1, 2, 3, 4 and 9. Section 6 if it applies. Section 8 if your passport is damaged.
The counter signatory must complete section 10 and certify, sign and date one of your passport photos.

Extension - adult or child

Sections 1, 2, 3, 4 and 9. Section 6 if it applies.
The counter signatory must complete section 10 if you cannot be recognised from the photograph in your current passport. They must also certify, sign and date one of your passport photos.

Changes to your existing passport

Sections 1, 2, 3 and 9. Sections 4 and 6 if they apply.


What to include in your application

1. A completed passport application form

Cross out any mistakes. Do not use correction fluid. If you make more than three mistakes on any line or do not provide a clear signature in section 9, you will need to fill in a new form.

2. Two passport photographs

The photos should be recent, good quality, identical and (35mm x 45mm) taken against a LIGHT GREY background. If you cannot get a photo yourself then we can print them for you from a digital file. Simply email us a clear photo of the applicant or upload them here (link to the upload photo page) and we can process them for a £5 fee.

3. Your current passport

Your existing passport must be undamaged to apply for a renewal at the same day service. This passport will be then cancelled.
A cancelled passport has the top right-hand corner of the cover cut off and will be returned to you together with the new passport.

4. Authorisation letter

A signed authorisation letter giving permission to Visa24 to renew your passport on your behalf. You can find a draft authorization letter here

5. Any additional documents

More information needed when applying for:
- British national (overseas) passport 
- A British protected person passport 
- British subject passport
- When you claim the British nationality based on your parents' crown or community Service
- You want to add a title in your passport
- You are changing the gender mentioned in your passport

Prices

Normal 5 days

£155

  • HM Office: £85.50
  • Service fee: £57.91
  • VAT: £11.59

Express

£185

  • HM Office: £137.00
  • Service fee: £40.00
  • VAT: £8.00
Notice for all normal applications: Your new passport will be posted to your home address directly by HM passport office.

Additional documents

Click on the button below to find out which additional information are required when applying for:

- British national (overseas) passport
- A British protected person passport
- British subject passport
- When you claim the British nationality based on your parents' crown or community service
- You want to have your title shown in your passport
- You are changing the gender mentioned in your passport

Frequently asked questions

1. Who can act as my Counter signatory?
A counter signatory is someone who can confirm your identity. They need to confirm that, to the best of their knowledge, the details you have given in your application are correct that the person on the photograph is you.

- For child applications (aged under 16) it is also to confirm that the adult signing the declaration in section 9 of the application, knows the child for at least 2 years. They must also confirm that the person has parental responsibility for the child and confirm the child’s photo is genuine.

- The counter signatory must be a professional person (including those who are retired) for example, bank or building-society officials, police officers, civil servants, ministers of religion and people with professional qualifications like teachers, accountants, engineers and solicitors.

- The counter signatory needs to read through the completed application form to make sure the information is accurate in section 10 of the form giving their passport number and then sign in the box.

- Give their full address and contact details. This can be a business address or home address, but they should be able to be contacted at the same address.

- For an adult application, ‘certify’ one (not both) of your photographs - signing and dating one of the photographs as shown in the example below.

- For a child application number 16, this is to confirm that they have known the adult who signed the declaration in section 9 of the application form, for at least two years. They must certify the photograph (giving the child’s full name), signing and dating as shown in the example below, and

- put their initials next to any mistakes they may make in section 10.

The counter signatory must not:

- Be related to you by birth or marriage (including in-laws or partners of family members)

- Be in a personal relationship with you

- Live at your address, or

- Work for HM passport office.
2. What happens with my old passport?
Your old passport will be cancelled. A cancelled passport has the top right-hand corner of the cover cut off and will be returned to you with the new passport.
3. How long will my Passport be valid for?
Your new passport will be valid for 10 years if is an adult passport or for 5 years for a child’s passport.

Posting the application

Where to post it?


When you have gathered all the required documents, you can send the application to us by a method of choice. We recommend using Royal Mail’s special delivery service, or if you prefer another courier service that’s fine too. If you live close by, you can bring it to our office in person. Regardless of the method, if we receive the application before 9.20 am on a week day, we can begin the processing the same day. You should send the full visa application package to:
 
Visa 24
107 Fleet St, London EC4A 2AB

Payment methods

3 ways to pay

There are three different ways you can pay for your passport renewal as listed below. Please note that we submit your application as soon as we receive it so whichever payment method you choose it will not have an impact on the application process. There may be a delay in emailing the invoice to you but this does not impact the delivery time.

CASH

You can include cash with your application when you are sending the application forms to us. You would find the appropriate amount on the order form.

CHEQUE

You can include a Cheque or Postal Order with your application when you are sending it to us. If so, please make it payable to Visa24.

BANK TRANSFER

You can pay by BACS bank transfer while your application is being processed. If you choose this option, we shall invoice you once we have received your application and you make the payment while the embassy considers your request.

PayPal

We can send you the PayPal link on request, be advised there will be a surcharge for this payment method.

Getting your passport back

There are three different ways to receive your passport or visa when the process is completed. You can select the option on the order form that you download and print out from this web page. The options are:

1. Shipping
Shipping is the most common way for us to return passports to our customers. Please note that shipping times are not included in the turn-around times and that all passports despatched on Fridays will be delivered the following Monday unless a Saturday service is specified and paid for. Here is a list of the postal services you can choose from:

Shipping Service Additional cost
Royal Mail Special Delivery Next Day £10
Royal Mail Special Deliver Next Day with Consequential Loss £16
Royal Mail Special Delivery Next Day (9am delivery) £20

2. Collection
You can opt to either collect the passport yourself from our offices, have a colleague collect it on your behalf or hire a courier company to do so. If you do so please notify us.

3. Return envelope
If you wish you can include a stamped, addressed envelope with your application. This way you select which postal service you would like. Please note that if it is this option that you select then our staff can provide little assistance in the tracking of your passport. We do not recommend a normal postal service (like 1st class), as it is not safe and your passport might be subject to theft.

Get a second passport

Are you a frequent traveller?  No need to stress that you miss a flight. If you have a second passport you can travel on one passport while the second passport is used to apply for your future travel visas.
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